• Dealer Academy will train automotive partners in techniques to compliantly increase sales and profitability in challenging market conditions 
  • Offered virtually, the programme accommodates a range of learning styles 

Assurant, a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases, including vehicle protection products and services, has launched Dealer Academy, a fully integrated virtual training tool which provides partners with techniques to improve sales and profitability. 

Designed to help dealers improve the sales journey of value-add products, participants will benefit from a range of modules created by Assurant’s expert in-house training and development team. Modules include presentation sales skills as well as on Assurant’s automotive product range, from extended warranty and Guaranteed Asset Protection (GAP) to EV One and its portfolio of cosmetic Insurance products. 

Recognising that individuals learn in different ways, the programme accommodates multiple learning styles. For example, there is the special ‘video byte’ series that helps explain a range of topic areas in a compelling and memorable format. Assurant also provides full reporting in terms of course completions and passes and allows dealers to even drill down into testing to identify any knowledge gaps that need to be addressed.  

Rich Green, president, UK & Automotive Europe at Assurant said: “Dealers are understandably adjusting to a new sales environment as a consequence of COVID-19. During this time, one way they can increase customer loyalty is by promoting the sale of value-add and after-sale products. For example, highlighting the value to customers of purchasing an extended warranty or GAP insurance to protect their car helps to build relationships with customers post-sale, whilst demonstrating the dealer’s knowledge and expertise. Dealer Academy will also teach dealers how to up-sell, in-line with regulatory requirements, ensuring each product is right for the customer and building a better customer experience that will enable dealers to grow their business compliantly.” 

Will Tew, Operations Manager & Director at Thurlow Nunn said: “Dealer Academy from Assurant is an incredibly powerful learning tool which we have already rolled out to all of our customer-facing staff.  The format makes it easy to learn flexibly and having an in-depth knowledge of extended warranty and insurance products is already improving the quality of conversations we are able to have with customers when they come in to buy a vehicle.”