Assurant launches new partnership with Odido to provide enhanced device insurance programme

We understand how much connected devices like phones, tablets and smartwatches play a pivotal role in helping consumers to manage their digital lives.

And if something goes wrong with any of those devices, they want the matter resolved quickly. Assurant has teamed up with Odido to launch an improved device insurance programme with boasts broader coverage, competitive premiums and faster service.

Exclusive access to the people who know their device best

Thanks to our long-established global relationship with Apple, the programme will also deliver a unique opportunity within the Netherlands market. Odido will be the only authorised partner in the Netherlands that can provide iPhone users with direct access to AppleCare Services features and benefits. This allows Odido customers to have certified repairs carried out at Apple Stores and authorised Apple service providers using original Apple parts. They can also contact Apple Support directly.

Coverage for a wide range of mishaps

Accidents happen. Whether that’s dropping a device in water or it going missing. Our new device insurance programme for Odido can provide their customers with cover for a wide range of risks including cracked screens, accidental damage, loss and theft. And our procedures are set up so customers will get help fast. For example, if a claim is approved between Monday and Saturday before 2:30 PM, the customer will receive a replacement device the same or the next day. Alternatively, if a customer damages their device and would prefer to keep it, we can arrange for a speedy repair to be made.

Standard and Carefree

The device insurance is available for phones, tablets, and smartwatches and offers two cover level. ‘Standaard’ covers damage, including accessories that are damaged or stolen along with the device. ‘Zorgeloos’ or ‘Carefree’ adds theft and loss to the coverage (loss only applies to phone insurance).

Tisha van Lammeren, CCO Mass Market at Odido: “At Odido, we believe technology should work for everyone, even in moments when it suddenly doesn’t. At those times, you want the assurance that you can quickly get back what’s important to you. With our new device insurance, we can provide that assurance. We are also proud that, together with Assurant and AppleCare Services, we are the only ones in the Netherlands to offer iPhone users service and support directly from Apple. This ensures that technology always works for everyone.”

Felipe Sanchez, President for Assurant Europe, said: “We are delighted to be providing Odido customers with a first-class protection offering for the mobile devices which are so essential to supporting their digital lives. We understand that when something goes wrong, every hour a customer spends without their device is a massive inconvenience. That’s why our insurance solution for Odido is designed to have all the components in place to help ensure customers have their device repaired or replaced as soon as possible. We are excited about the opportunities this partnership can bring and helping Odido customers to thrive in a connected world.”

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About Odido
Odido is a people-focused telecom provider in the Netherlands, serving approximately 8 million customers with mobile, fiber, and TV services. The brand was launched in September 2023, when T-Mobile NL and Tele2 continued under one joint name. Odido now has over 100 stores across the country and employs around 2,000 people. The company is recognized as the provider of the fastest and most reliable 5G experience in the Netherlands. Odido is jointly owned by Apax Partners and Warburg Pincus.

About Assurant

Assurant, Inc. is a premier global protection company that partners with the world’s leading brands to safeguard and service connected devices, homes, and automobiles. As a Fortune 500 company operating in 21 countries, Assurant leverages data-driven technology solutions to provide exceptional customer experiences.

Learn more at assurant.com.

New partnership with Odido goes live

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