Automotive; Maximising Revenue Through Outstanding User Experience

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This session looks to cover the following:

How a user experience may differ from on- to off-line and how do motor retailers join the dots?
What data points are valuable in the journey and how do dealers craft an exceptional customer experience through both channels?
How does the user interface (UI) influence the customer experience (CX)?

Get to grips with this subject at your business by using the experience of a panel of experts spanning UI, UX, Omni, Retail and Online. And as convergence occurs in our connected lifestyles Assurant will give you a unique perspective fusing connected living and automotive panellists.

Chaired by: Tim Rose, Editor, AM

Panellists include:

Ben Mills, Digital Marketing Specialist at FO
Harsh Singh, AVP, User Experience & Design at Assurant
Jeremy Evans, Chief Executive at Marketing Delivery
Damian Tyler, European Business Development and Commercial Director at Assurant
Loic Perusset, Marketing & Partnerships Manager at Samsung Electronics

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