Assurant Solutions has awarded a significant handset distribution contract to Staffordshire based provider, TMT First.
This replaces the previous arrangement with 20:20 for our warehousing and quality control of replacement handsets. TMT First will now provide warehousing and quality control, and the new contract will alsoinclude, unit handling and dispatch services for our mobile phone insurance schemes which are provided to more than 9 million customers through banks and mobile network operators.
Andy Morris, Business Development Director at Assurant Solutions said: “We are committed to delivering the best possible service for our clients and their customers, and as part of that we are always looking at how we can enhance our supply chain process. In reviewing our distribution processes, TMT First demonstrated that it was able to raise our quality assurance rates on handsets even further, increasing our efficiency and positively improving our customer satisfaction levels”.
Adam Whitehouse, Managing Director of TMT First, said: "We are delighted to build on the strong working relationship we have with Assurant Solutions. The streamlined process we have created provides Assurant Solutions, and its customers, with an efficient, high quality and cost-effective service. The hard work and dedication of the teams at both Assurant Solutions and TMT First is matched by our organisations’ shared commitment to continually innovate and remain leaders in our respective fields."