Assurant Solutions - Publication of Complaints Data - August 2014

News Release

Assurant General Insurance Limited is part of Assurant Solutions, a global provider of protection products, providing extended warranty, wireless protection and creditor insurance products in the UK.

At Assurant, we set ourselves very high standards. We take feedback from our customers very seriously. We therefore welcome any feedback, positive or negative that customers provide us with.

We are committed to being transparent about the complaints we receive. The table below shows our complaint data for the period 1 January 2014 to 30 June 2014.

Number of opened Complaints Number of Complaints Closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
General insurance and Pure protection 1989 1962

98%

75%