Lifestyle Services Group - Publication of Complaints Data 2014

News Release

Lifestyle Services Group Limited is part of Assurant Solutions, a global provider of protection products, providing mobile phone and gadget insurance, extended warranty, wireless protection and creditor insurance products in the UK.

Lifestyle Services Group currently runs a number of different Lifestyle Assistance programmes for clients within the banking, mobile phone and electronics sectors; managing the administration and customer service for millions of customer policies.

We consider all customer complaints to be important. They provide vital information in helping us and our business partners understand where we are not fulfilling our high standards and our customers' expectations and help us to regularly review our processes.

Please see the official complaint figures below, as reported to the FCA, for the period between 1st July and 31st December 2013.

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

General insurance and pure protection

722

860

94%

83%