Assurant Solutions offers Same Day Delivery of replacement mobile handsets to UK banking customers

News Release

Assurant Solutions, a business segment of Assurant, Inc. (NYSE: AIZ), today announces the extension of its Same Day Delivery service to the UK banking sector. The service enables the same day replacement of handsets for eligible loss or theft claims to all postcodes throughout the UK, allowing UK bank packaged account customers to be reconnected in hours rather than days.

REPORT: Top considerations for driving customer satisfaction in Mobile Device Programmes

Same Day Delivery is the first mobile insurance programme of its kind in the UK banking sector. Assurant Solutions conducted nationwide trials to test and prove the effectiveness of the service. As people are becoming increasingly dependent on smartphones to manage their lives, from managing emails through to controlling connected devices at home, this extended service offers peace of mind that they will be quickly reconnected with their online world.

Andy Morris, Chief Marketing Officer at Assurant Solutions Europe, commented: “In an increasingly connected world 75 per cent of people now have a smartphone. ‘Connected Living’ has never been more important, and is likely to set the agenda for the development of insurance services in the future. Same Day Delivery means banks can offer their customers the option to be reconnected in a matter of hours following the loss or theft of their mobile phone. Being reconnected is what matters most to them, and that’s why we’re so proud to add this capability. We can go that extra mile.”

He continues, “No other service in the market has the same offering for clients in the UK banking sector. At Assurant Solutions we have decades of experience in protecting the things that matter most to people. We rely on our phones these days for so much more than just making calls, and one of the biggest frustrations when you lose your phone is the disruption of your connectivity. This latest development in our offering is part of our commitment to deliver the very best service to our clients, and allow them to deliver the best choices for their customers.”

A customer’s insurance claim will be assessed in real time and if eligible, the replacement handset and SIM card can be delivered the same day. To be eligible for the Same Day Delivery service the customer will need to make a claim for loss or theft of a handset, be available to receive a delivery up to 7pm on the same day and be able to pay any excess over the phone should the claim be accepted.

There are no postcode restrictions on this service, although cut off times for same day delivery vary dependent on postcode.

The service is currently available in the UK; however Assurant Solutions has the capability to offer Same Day Service to banking clients throughout Europe