On Thursday, 14 April 2016 Barclays hosted its third annual Supplier Awards ceremony to celebrate the contributions of those suppliers that have exceeded expectations. From a global supply base of many thousands, Assurant Solutions was announced as the winner of the Customer Experience Initiative of the Year award in recognition for implementing a series of changes to the Barclays mobile phone and gadget insurance offering which have improved claim turnaround times and reduced complaints.
Colin Graham, UK Client Director said: “This award demonstrates our ability as a business to identify and successfully implement programme enhancements so that we can continually deliver excellent products and services for clients and their customers. This was achieved through a fantastic collaborative working relationship with Barclays, sharing our knowledge and insight to optimise the customer experience across multiple channels."