The roll-out of a new, multi-million pound technology platform has been completed across the 1,300 used car retailers that make up the RAC Dealer Network.
Global Warranty Platform – or GloW – has been created by Assurant, the RAC’s partner in the warranty and aftersales sector, to make all aspects of automotive warranty sales, claims and handling faster, easier and more effective for dealers and their customers.
Kellie Grocott, RAC director of sales at Assurant, explained: “We’ve been rolling GloW out across our network with supporting training and resources in a manner that ensures its effectiveness is maximised for each individual dealer. That process has now been completed.
“It has been extremely well-received across our user base. Our dealers recognise that being able to handle all aspects of administration with high levels of efficiency is a key element of the entire warranty process and hands them a potential competitive advantage when it comes to sales penetration.”
The technology behind GloW is based on the well-known and highly respected Salesforce cloud-based platform.
Grocott said: “GloW provides the RAC Dealer Network with technology that places our members at the cutting edge of the automotive warranty sector.
“This is a highly scalable, secure and effective platform that will take us through the next decade and longer, helping us to keep pace with an evolving marketplace while ensuring our products and services continue to meet the needs of a rapidly changing used car sector.
“For example, during the roll-out process, GloW was enhanced to include the scratch, dent, tyre and wheel insurance policies that we introduced at the end of last year and the ease of administration it provides has played a key role in making those products a success.”
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About the RAC
The RAC provides complete peace of mind to 12m UK private and business drivers, whatever their motoring needs. Its services include:
- Breakdown assistance. Its highly skilled, 1,600-strong branded patrol workforce attends more than two million breakdowns every year, fixing on average four out of five vehicles at the roadside. The RAC’s patrol fleet is one of the most advanced in the UK, and was the first to roll out both an All-Wheels-Up recovery system, allowing the vast majority of vehicles to be recovered from a single patrol van, and EV Boost mobile electric vehicle charging units
- Insurance. The RAC is a top-five car insurance broker having surpassed the 500,000 policies-in-force milestone in 2018. It also offers ‘black box’ telematics policies, as well as home and travel insurance
- Other motoring services. The RAC leads in the development of new solutions for business, fleets, electric vehicles and future car technology. Its additional products and services include a personal loans offering, a used car buying website, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information. It also has a network of Approved Dealers and Approved Garages
The RAC also works to support the interests of its members and UK drivers on the most important motoring issues which it identifies via the annual RAC Report on Motoring and the RAC Opinion Panel. The Report on Motoring is the longest running analysis of driver opinion in the UK having been published every year since 1989.
For more information about the RAC, visit the RAC website.
Assurant, Inc. (NYSE: AIZ) is a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases. Anticipating the evolving needs of consumers, Assurant partners with the world’s leading brands to develop innovative products and services and to deliver an enhanced customer experience. A Fortune 500 company with a presence in 21 countries, Assurant offers mobile device solutions; extended service contracts; vehicle protection services; pre-funded funeral insurance; renters insurance; lender-placed insurance products; and other speciality products. The Assurant Foundation strengthens communities by supporting charitable partners that help protect where people live and can thrive, connect with local resources, inspire inclusion and prepare leaders of the future.