What do we mean by Digital-First?
We believe there are a number of areas that set Assurant apart from the rest of the market when it comes to being digital. We bring the best of both a fast-moving insure-tech firm with the financial stability and controls of a large scale corporate.
Our capability and experience have allowed us to develop a seamless customer experience which in turn can increase digital adoption. Our digital-first approach means that we are able to provide an end to end customer self-serve portal for claims, giving consumers deeper insights into the progression of their claim. Our Centralised Digital Product Team and Digital Squad, means we are able to provide a digital first approach, when you want it, how you want it. By reviewing customer data and feedback we continuously enhance customer experience and increase online adoption.