Our Digital First Approach

Simple. Robust. Integrated.

Want to find out more about how Assurant is Digital First? Fill out the form below for access to our Digital Brochure: Helping People Thrive in a Connected World.

What do we mean by Digital-First?

We believe there are a number of areas that set Assurant apart from the rest of the market when it comes to being digital. We bring the best of both a fast-moving insure-tech firm with the financial stability and controls of a large scale corporate.

Our capability and experience have allowed us to develop a seamless customer experience which in turn can increase digital adoption. Our digital-first approach means that we are able to provide an end to end customer self-serve portal for claims, giving consumers deeper insights into the progression of their claim. Our Centralised Digital Product Team and Digital Squad, means we are able to provide a digital first approach, when you want it, how you want it. By reviewing customer data and feedback we continuously enhance customer experience and increase online adoption.

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Our Customer Experience Capabilites

Digital capabilities being fully integrated into our broader customer experience framework can be divided into 6 key areas. Each of these contributes to our passion for continual CX improvements.

We combine a proactive business approach with investigating trends to help us identify areas for growth and improvement for your business.

Download the Digital Brochure: Helping People Thrive in a Connected World

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Want to find out more about our Digital First offering?

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UK
Emerging Capabilites

The Evidence: Our numbers speak for themselves!*

  • Assurant Pocket Geek

    our device diagnostics app downloaded on to 30m devices worldwide.

  • 56% to 72%

    Online claims journey conversion

  • 90% Conversion

    Device registration online journey

  • Within the First 10 Days

    of trading Assurant exceeded it's partners target for that period by 220%

  • 100%

    YOY increase in sales

  • Assurant Pocket Geek

    our device diagnostics app downloaded on to 30m devices worldwide.

  • 56% to 72%

    Online claims journey conversion

  • 90% Conversion

    Device registration online journey

  • Within the First 10 Days

    of trading Assurant exceeded it's partners target for that period by 220%

  • 100%

    YOY increase in sales

*stats are sourced from across multiple Assurant clients who have partnered with us to improve their digital offering.

ABOUT ASSURANT

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Assurant is a trading name of the following companies registered in England and Wales having their registered office addresses at Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN: Assurant Group Limited (No. 3264846), Assurant General Insurance Limited (No. 2341082), Assurant Intermediary Limited (No. 4019801), Lifestyle Services Group Limited (No. 5114385), Assurant Direct Limited (No. 5399683) and Assurant Device Care Limited (No. 07068992) and the following companies registered in England and Wales having their registered office addresses at TWENTY Kingston Road, Kingston Road, Staines-upon-Thames, Surrey, TW18 4LG: TWG Europe Limited (No. 06917014), London General Insurance Company Limited (No. 01865673) and TWG Services Limited (No. 01883565).

Assurant General Insurance Limited, and London General Insurance Company Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited, Assurant Intermediary Limited, Assurant Direct Limited and TWG Services Limited are authorised and regulated by the Financial Conduct Authority.

Assurant is also a trading name of The Warranty Group Services (Isle of Man) Limited which is registered in the Isle of Man with number 094279C and has its registered office address at Third Floor, St George’s Court, Upper Church Street, Douglas, IM1 1EE, Isle of Man.